Is Working Solutions Legit? Real Pay Rates & Setup

If you are asking is working solutions legit for remote customer service work, the short answer is yes—Working Solutions is an established outsourcing provider that contracts independent customer service workers across North America. Founded in 1996, the company connects 1099 contractors with corporate clients in retail, travel, hospitality, and healthcare. However, working for the company involves key trade-offs, including unpaid client education periods and variable pay structures based on phone talk time.

How Working Solutions Contracts Remote Customer Support

Working Solutions operates on a business process outsourcing (BPO) model, serving as an intermediary between corporate clients and independent workers (referred to as “PROs”). Unlike traditional employment, contractors are not hired as W-2 employees. Instead, workers register on the company’s platform, submit background checks, and apply for specific client programs as independent contractors.

Client assignments typically involve handling inbound phone calls, customer chat support, email ticketing, and seasonal sales support. Programs range from managing flight rebookings for travel clients to answering tax software questions or handling holiday retail inquiries. Because contractors are self-employed, they maintain control over selecting their shift blocks within the client’s operational hours, subject to program minimums.

Working Solutions Compensation Structure and Payment Timelines

Earnings at Working Solutions vary depending on the client contract, support channel, and payment model. Some programs pay a flat hourly rate, while others pay based on active talk-time minutes (calculated in per-minute increments while actively on a call or chat session).

Payouts are distributed twice a month via direct deposit to direct bank accounts. A major consideration for new contractors is that Working Solutions generally does not pay for initial client education (training). Before taking live calls, contractors must complete self-paced and instructor-led training modules that can take anywhere from a few days to several weeks without compensation.

Regarding taxes, US workers receive a Form 1099-NEC if they earn over $600 in a calendar year and are responsible for paying federal and state self-employment taxes. Tax treatment differs significantly for workers in Canada, the UK, and Australia, who must follow local self-employment and income tax reporting guidelines. Consult a qualified tax professional regarding deduction rules for home office expenses.

Technical Specs and Onboarding Assessment Barriers

To qualify for contracts on the platform, applicants must meet rigorous technical specifications before gaining access to client selection. Because agents handle sensitive customer data, Working Solutions enforces strict security hardware checks.

1. System Diagnostics Test: Applicants run an automated hardware scan to verify processor speed, RAM (typically 8GB minimum), operating system updates, and storage capacity. Wireless connections (Wi-Fi) are prohibited; hardwired Ethernet is mandatory.
2. Background and Identity Check: A background review is conducted through a third-party vendor. Contractors pay out-of-pocket for this verification in some jurisdictions, depending on local labor laws.
3. Client Orientation and Testing: Once assigned to a client contract, contractors must pass client-specific comprehension exams and complete audio quality tests using a dedicated USB headset.

Comparing Contractor Flexibility Across Remote Work Networks

Prospective contractors evaluating remote customer support often compare Working Solutions to other flexible gig platforms or job search databases. When evaluating remote job boards like FlexJobs, workers must distinguish between curated databases listing W-2 openings and direct contractor portals like Working Solutions.

Similarly, contractors accustomed to data-rating contracts on platforms like Welocalize or task-based platforms such as Outlier AI will find customer support roles require synchronized availability. While search raters and AI trainers can work in fragmented 15-minute bursts, customer service agents must schedule fixed 30-minute to 1-hour schedule blocks during client operating hours.

Is Working Solutions Legit or a High-Turnover Risk?

Working Solutions is a legitimate business entity with a decades-long track record, but independent contractor reviews highlight consistent operational hurdles that prospective agents should evaluate before committing time to onboarding:

• Unpaid Training Overhead: Spending 10 to 30 hours completing unpaid client training reduces net hourly earnings significantly during the first month of any contract.
• Talk-Time Volatility: On per-talk-minute contracts, low call volume directly depresses earnings, as agents are not paid while waiting between calls.
• Schedule Block Restrictions: While contractors choose their schedule, client programs often require minimum weekly commitments (such as 15–20 hours) including mandatory weekend slots during peak volume periods.

Frequently Asked Questions About Working Solutions

Does Working Solutions pay for training?

According to company documentation and contractor experiences, Working Solutions generally does not pay agents for time spent completing initial client orientation programs. Some specialized contracts may offer nominal completion bonuses, but initial coursework is considered an unpaid investment by the independent contractor.

Is Working Solutions a 1099 independent contractor job?

Yes, all customer service agents on Working Solutions operate as 1099 independent contractors in the United States. Workers handle their own tax withholdings, provide their own equipment, and do not receive employee benefits such as paid time off or healthcare coverage.

Does Working Solutions hire outside the United States?

Working Solutions primarily contracts workers residing in the United States and Canada. The platform does not currently accept contractors based in the UK or Australia, though remote work policies vary by client agreement.

How does Working Solutions pay its agents?

Payments are issued twice monthly via direct deposit to direct bank accounts. Payouts cover work completed during the previous pay period according to logged talk-minutes or hourly shift tracking.

Evaluating Working Solutions for Your Schedule

Working Solutions is a legitimate, viable option for remote workers seeking customer service contracts with schedule input, provided they can absorb the upfront unpaid training hours. To get started safely, apply directly through the official Working Solutions website, verify your computer hardware via their automated diagnostic tool, and evaluate program contracts carefully to ensure talk-time rates align with your financial goals.

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Last updated: October 13, 2026. Pay rates, bonuses and eligibility rules change often, so always confirm the current details on the official website before you sign up.